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There is evidence suggestive of deception, risk-taking, secrecy, and situational relevance in information behaviours, and a reliance on bonding social capital characteristically exclusive and inward facing. In such circumstances public libraries can provide a key information access and support role, and community role, but there is little evidence of their use. Findings suggest that a rethink is needed in how public libraries meet the information needs of people in disadvantaged and disengaged circumstances. We suggest that a more proactive outreach approach is needed that sensitively addresses issues of trust, confidence and self-efficacy. Action-oriented interdisciplinary research appears warranted to support such activity, which importantly, focuses on influencing information behaviours.enAttribution 3.0 Unportedhttps://creativecommons.org/licenses/by/3.0/Articlehttp://conference.ifla.org/ifla81open accessInformation behaviourinformation povertyinformation literacy