Barckow, Anne2025-09-242025-09-242016I) Source: https://commons.wikimedia.org/wiki/File:Refugee_crisis_in_Europe_Q1-Q4_2015.svg#/media/File:Refugee_crisis_in_Europe_Q1-Q4_2015.svg [Accessed: 12/6/2016]. II) 30 percent of people in Germany use libraries. This ranks libraries among the most popular public cultural services. Libraries are in fact the most-used cultural establishment among people from migrant backgrounds, especially children and adolescents. http://www.interkulturpro.de/ik_pdf/ik_tpd6.pdf [Accessed: 11/2/2016]. III) http://www.hamburg.de/basfi/ [Accessed: 15/6/2016]. IV) http://www.hamburg.de/forum-fluechtlingshilfe/5017060/dialogforum-news/[Accessed: 12/6/2016]. V) https://www.buecherhallen.de/ehrenamt-dialog-in-deutsch [Accessed: 12/2/2016]. VI) https://www.youtube.com/watch?v=J-nQLuVB1i8&list=PLbaeLv9rKmWGWEeVYyrfg4vZt_VplTDAq [Accessed: 14/2/2016]. VII) http://www.foerdernundwohnen.de/ [Accessed: 15/6/2016]. VIII) http://www.buecherhallen.de/blog-spendenaktion-fluechtlinge [Accessed: 15/6/2016]. IX) https://www.bundesfreiwilligendienst.de/fileadmin/de.bundesfreiwilligendienst/content.de/Service/Downloads/Downloads2/Merkblatt_SK.pdf [Accessed: 14/6/2016]. X) cf. https://www.destatis.de/DE/ZahlenFakten/GesellschaftStaat/Bevoelkerung/MigrationIntegration/Migrationshintergrund/Migrationshintergrund.html [Accessed: 15/6/2016] and http://mediendienst-integration.de/artikel/kermani-rede-jeder-zweite-hat-migrationshintergrund.html [Accessed: 15/6/2016].https://repository.ifla.org/handle/20.500.14598/5820Refugees – an issue which has been posing an immense challenge for politics and society in Europe and Germany, at least since last year. Refugees – also a major and important issue for libraries in Germany and Europe, as this article will show The aim is to demonstrate how the Bücherhallen Hamburg, as a large municipal library system, are reacting to the situation, what has proven its worth, what hasn’t, and ultimately how an unforeseeable challenge can hopefully end in lots of winners.enAttribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/Articlehttp://2016.ifla.org/open accessRefugeesIntercultural library workBücherhallen HamburgGermany