Minkin, Rachel M.Tobias, Christine2025-09-242025-09-242017https://repository.ifla.org/handle/20.500.14598/6134Implementation of a discovery layer at the Michigan State University Libraries has been an experience in bridging a cultural divide between Public Services, Web Services, and Systems units. Without a comprehensive plan, the User Experience unit took the lead to support a user-centric culture and build trust while influencing design decisions for the successful launch of SearchPlus, our branded Summon 2.0 discovery layer. As a result, conversations between these units have become more engaged and productive. User experience activities continue to influence customization of SearchPlus to meet patrons’ needs, including a current campaign to launch a “bento box” for search results.engAttribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/Articlehttp://libapps.libraries.uc.edu/sites/ifla-riss-its-satelite/open accessDiscoveryUsabilityUser ExperienceUX