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Despite the transformation brought by ICTs in the library, it seems that users are yet to experience the tremendous advantage brought by ICTs in the aspect of electronic reference services. The survey research design was used for the study. The population includes 250 registered library users. A questionnaire was used to gather data from the respondents. Out of 250 copies of the questionnaire distributed, 179(70%) were duly completed and returned. Findings show that Babcock University Library users have a limited level of awareness of electronic reference services. It is therefore recommended that library management should create awareness at the various school seminars, during the use of library and study skills classes, etc. The reference librarian(s) should be trained regularly on the use of these modern technologies. If these are done, the awareness and use of electronic services will improve.enAttribution 3.0 Unportedhttps://creativecommons.org/licenses/by/3.0/Articlehttp://www.ub.bw/libraryconference/open accessUsers perception of electronic reference serviceReference serviceelectronic reference servicee-reference serviceBabcock University Library