UnlicensedIFLA Reference and Information Services SectionFurno, ChristineSaba, Meredith K.Stöpel, Michael2026-09-092026-09-092026-08-03Furno, Christine, Saba, Meredith K. and Stöpel, Michael. Changing Information Services and User Experiences, De Gruyter Saur, 2026. https://doi.org/10.1515/97831113364599783111335834https://repository.ifla.org/handle/20.500.14598/7348This publication focuses on changing information and reference services across international academic libraries in the post-pandemic era. Looking forward, what models have remained or changed in public services over the past five years as a result of library transformations during the pandemic? Academic librarians will find value in this publication, as it examines shifts in the user experience, tracking user journeys, marketing and outreach, and user-centred learning and reference in an intercultural and global context.enghttps://www.degruyterbrill.com/publishing/services/other-services/rights-and-permissionsReference servicesAcademic and research librariesLibrary assessmentPublicationWalter de Gruyter GmbHhttps://doi.org/10.1515/9783111336459