Townsend, Candice2025-09-242025-09-242015Buchanan, Sherry (2009), “Interlibrary loan is the new reference: reducing barriers, providing access and refining services. Portland State University, Portland, Oregon, USA. Tiessen, Robert (2011), “How copyright affects interlibrary loan and electronic resources in Canada” Access Services, University of Calgary, Canada. Ying Zhong and Johanna Alexander (2007), “Academic Success: How Library Services Mae a Difference.” ACRL, Thirteenth National Conference, Baltimore, Maryland. Preparing the workforce for digital curation, Board on Research Data and Information, Policy and Global Affairs, National Research Council. National Academics Press, April 22, 2015.https://repository.ifla.org/handle/20.500.14598/5484The Library of Congress serves as a primary source for material published in the United States and secondarily for items published outside the US and not available from the country of origin. This paper describes major challenges in fulfilling international interlibrary loan requests, such as customer service, digital formats, copyright restrictions, and workforce development. It further examines knowledge sharing, the need to support international librarians and provides analysis of interlibrary loan services in the twentieth century.engAttribution 3.0 Unportedhttps://creativecommons.org/licenses/by/3.0/Articlehttp://conference.ifla.org/ifla81open accessInternational interlibrary loanDocument deliveryResource sharingCustomer service