Abdallah, FawzBilal, Dania2025-09-242025-09-242015Abdallah, F. S. (2002). Service Quality in the Reference Services of the Lebanese American University (LAU) libraries: Gap Analysis. Diss. Simmons College, 2002. Ann Arbor: UMI. Al Hijji, K.Z., & Cox, A.M. (2012). Performance measurement methods at academic libraries in Oman, Performance Measurement and Metrics, 13(3), 183-196. Ennis, D. (2010). Contra assessment culture. Assessment Update, 22 (2), 1-15. Elsayed, A.M., & Saleh, E.I. (2013). Measuring the return on investment in academic libraries in Arab Countries: A proposed model. Retrieved from http://idv.sagepub.com/content/31/3/219.abstract. Franklin, B., Kyrillidou, M., & Plum, T. (2006). From usage to user: Library metrics and expectations for the evaluation of digital libraries. 1-35. Retrieved from libqual.org/documents/admin/UsageMetrics.doc. Hernon, P., & Altman, E. (2010). Assessing Service Quality: Satisfying the Expectations of Library Customers. (2nd ed.) Chicago: American Library Association. Hernon, P., & McClure, C. (1990). Evaluating and Library Decision Making. Norwood, NJ: Ablex Publishing. Hufford, J. R. (2013). A review of the literature on assessment in academic and research libraries, 2005 to August 2011. Portal: Libraries and the Academy, 13 (1), 5-35. Ibrahim, A.E. (2004). Use and user perception of electronic resources in the United Arab Emirates University (UAEU). Libri, 54(1), 18-29. Jackson, M. L. (2012). Assessment: what's in it for me? Bottom Line: Managing Library Finances, 25(2), 68-70. Johnson, S. (2014). Evaluating the quality of services in academic libraries. Research Journal of Library Sciences, 2(5), 1-7. Kiran, K. (2010). Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university. Library Review, 59(4), 261–273. Lancaster, W.F. (1977). The Measurement and Evaluation of Library Services. Arlington,VA: Information Resources Press. Matthews, J. R. (2014). Library Assessment in Higher Education. (2nd ed.) Santa Barbara, CA: Libraries Unlimited. Matthews, J. R. (2012). Assessing library contributions to university outcomes: The need for individual student level data. Library Management, 33(6/7), 389-402. Millson-Martula, J., & Menon, V. (1995). Customer expectations: Concepts and reality for academic library services. College & Research Libraries, 33-47. Oakleaf, M (2011). Are they learning? Are we? Learning outcomes and the academic library. Library Quarterly, 81(1), 61–82. Oakleaf, M. (2010). Value of Academic Libraries: A Comprehensive Research Review and Report. Chicago, IL: American Library Association. Taylor, R. S. (1986). Value-Added Processes in Information Systems. Norwood, NJ: Ablex. Tenopir, C. (2012). Beyond usage: Measuring library outcomes and value. Library Management, 33(1/2), 5-13. Tenopir, C. (2010). Measuring the value of the academic library: Return on investment and other value measures. The Serials Librarian, 58(1-4), 39-48. Thompson, B., Kyrillidou, M., & Cook, C. (2008). Library users’ service desires: A LibQUAL+ study. The Library Quarterly: Information, Community, Policy, 78 (1), 1-18. Whitehall, T. (1992). Quality in library information service: A review. Library Management, 13(5), 23-35.https://repository.ifla.org/handle/20.500.14598/5515This study assessed the nature and effectiveness of library services and information resources provided at four academic libraries in Lebanon from the users’ perspectives. The study employed a quantitative research method and a survey design approach. A total of 1100 survey questionnaires were distributed to students at Beirut Arab University (BAU), the Lebanese University (LU), the Lebanese American University (LAU) and the Holy Spirit University of Kaslik (USEK). A total of 865 questionnaires were returned or 78.63%. Findings of this study will be useful to professional librarians, staff, and administrators in Lebanon and the Arab World who wish to develop user-centered library services and resources and to identify problem areas where improvements are needed.engAttribution 3.0 Unportedhttps://creativecommons.org/licenses/by/3.0/Articlehttp://conference.ifla.org/ifla81open accessLibrary Services and Information ResourcesAcademic LibrariesLebanonAssessmentUsers’ Perspectives