Farrell, MaggieKawecki, BarbaraBranham, Rick2025-09-242025-09-242017https://repository.ifla.org/handle/20.500.14598/6027The changing information environment combined with restrained budgets are impacting library operations. Librarians can employ knowledge management techniques to examine operations, foster collaboration, and effect transformational change to address efficiencies and share expertise. In addition, employees can develop tools and techniques to assist them in assessing work processes and streamlining operations across teams or partner libraries. This paper will examine the tools and methods available to library personnel to implement knowledge management techniques that enable collective strategies for improving library services and operations. Case studies on effective knowledge management techniques will be provided that highlight the use of these strategies.engAttribution 4.0 Internationalhttps://creativecommons.org/licenses/by/4.0/Articlehttps://sites.google.com/site/ifla2017km/homeopen accessKnowledge managementcollaborationoperationsassessment