CC BY 4.0IFLA Reference and Information Services Section Standing Committee2022-04-262022-03-302022-04-262022-03https://repository.ifla.org/handle/20.500.14598/1913Tips and best practices for chat reference services.enhttps://creativecommons.org/licenses/by/4.0/Subject::Reference servicesSubject::Digital referenceSubject::Best practicesInfographicsInternational Federation of Library Associations and Institutions (IFLA)