Browsing by Author "Poll, Roswitha"
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Item IFLA Journal. June 2009(SAGE, 2009-05) Lux, Claudia; Guerrini, Mauro; Frigimelica, Giovanna; Sturges, Paul; Ellis, Simon; Heaney, Michael; Meunier, Pierre; Poll, Roswitha; Underwood, Peter G.; Magara, Elisam; Batambuze, Charles; Thirion, Paul; Pochet, Bernard; Freedman, Shin; Kapnisi, Sofia; Bihani, Sanjay K.; IFLA Headquarters; Parker, StephenEstablished in 1975, IFLA Journal is an international journal publishing peer reviewed articles on library and information services and the social, political and economic issues that impact access to information through libraries. The Journal is published four times per year (January, June, October, December) and includes research, case studies and essays that reflect the broad spectrum of the profession internationally.Item Measuring Quality : Performance Measurement in Libraries 2nd revised edition(K. G. Saur, 2007) IFLA Statistics and Evaluation Section; Poll, Roswitha; Boekhorst, Peter te; Koopman, SjoerdThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years, this new edition widens the perspective to include public libraries and adds indicators for electronic services and cost-effectiveness. It offers a set of 40 such indicators and provides practical help by describing sampling and surveying procedures and by giving examples for each indicator. The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. (Open access since 14 August 2011)Item Измерване на качеството в библиотеките: оценяване на ефективността(Bulgarian Library and Information Association (BLIA), 2011-12) IFLA Statistics and Evaluation Section; Poll, Roswitha; Boekhorst, Peter te; Koopman, Sjoerd; Georgiev, Asen; Doncheva, Aneta; Mireva, EvgeniaThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years, this new edition widens the perspective to include public libraries and adds indicators for electronic services and cost-effectiveness. It offers a set of 40 such indicators and provides practical help by describing sampling and surveying procedures and by giving examples for each indicator. The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.