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|Superheroes Need Help too: Understanding Peri- and Post-Traumatic Symptoms amongst Library Staff as Essential Frontline Workers
|Fisher, Karen E.
Gambrill, Lauren Alexa (Lexa)
|International Federation of Library Associations and Institutions (IFLA)
|87th IFLA World Library and Information Congress (WLIC);Satellite Meeting: Education and Training Section - IFLA SET Training School: Towards a Curriculum for Social and Digital Inclusion
|Trauma-informed care for library patrons is a growing movement. However, scant research examines the nature of workplace trauma experienced by library staff as essential frontline workers in today’s complex communities. We share findings to-date from our IMLS funded study “Trauma in the Library: Symptoms of PTSD Among Staff and Methods for Ensuring Trauma-Informed Care.” The project aims: 1) to identify the types of peri- and post-traumatic symptoms experienced by staff in diverse library settings where violence and other trauma has occurred; 2) to identify trauma-informed care tools, policy and procedures that libraries can implement; and 3) create curricula for library students and staff. The methodology comprises an online survey, in-depth interviews and fishbowl sessions based on cognitive behavioural theory and Sense-Making with library staff. With over 1,100 responses to-date, the survey provides benchmark data about the types of trauma staff experience and identifies trends amongst demographics, library factors, and the situations contributing to peri-traumatic and PTSD symptoms--including COVID-19, on staff mental health, burnout, and feelings of safety/support in the workplace.
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|World Library and Information Congress (WLIC) Materials
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