Developing a Responsive and Ethical AI Culture in Higher Education

Abstract

This paper will discuss the challenges that organizations are facing in the introduction to and adoption of Artificial Intelligence (AI) tools to support library and higher education organizational practices. While many people, including students and library patrons, are using Generative AI (GenAI) tools, there is a growing gap in awareness and knowledge of the various tools and how they can be used to increase organizational efficiencies and improve service. Cultural change is needed to support the learning of and adoption of these tools, to ensure libraries and their larger organisations continue to progress and support our users in the appropriate and ethical use of AI tools. Critical steps to be taken to support the exploration and adoption of AI tools in an ethical and responsible manner are proposed for higher education libraries.

Keywords: Artificial Intelligence (AI) agents; Generative Artificial Intelligence (GenAI); Academic libraries; Higher education; Organizational culture.