Implementing virtual reference services for children and young adults in the Iranian children National library website

Abstract

Modern technologies play a significant role in library activities and services, including reference services nowadays.Research has shown that children and young adults compose a great population of Internet users. They think they are socompetent enough that they can train their parents on how to use the Internet. However, some studies have indicated that they are not successful in finding information, or using online catalogues and digital references in the Internet. They may get lost in the digital environment where a wide range of information is available. Therefore, they need an expert who is able to help them with their required information, as well as a space where they can ask their questions. Researchers and practitioners believe that the cooperation of children and young adults in designing such environment is greatly valuable. A virtual reference service was designed and launched in the Iranian Children National library Website by collecting information through uninstructed interviews and analyzing them.