Users’ perception of electronic reference services in Babcock University Library, Ilishan-Remo, Ogun State, Nigeria

Abstract

The study investigated users’ perception of electronic reference services at Babcock University Library. With the advent of information and communication technologies (ICTs) which is the use of computers and other technological equipment to carry out activities, the library has witnessed a great transformation in all aspects of its service provision. Patrons can send queries anywhere and receive answers from the reference librarian without necessarily visiting the library in person. Despite the transformation brought by ICTs in the library, it seems that users are yet to experience the tremendous advantage brought by ICTs in the aspect of electronic reference services. The survey research design was used for the study. The population includes 250 registered library users. A questionnaire was used to gather data from the respondents. Out of 250 copies of the questionnaire distributed, 179(70%) were duly completed and returned. Findings show that Babcock University Library users have a limited level of awareness of electronic reference services. It is therefore recommended that library management should create awareness at the various school seminars, during the use of library and study skills classes, etc. The reference librarian(s) should be trained regularly on the use of these modern technologies. If these are done, the awareness and use of electronic services will improve.