KM Journey at National Library and Archives of IRAN: a Pragmatic Model for KM Aligned with Strategic Plan

Abstract

Purpose: This paper aims to propose a model for implementing knowledge management (KM) at National Library and Archive of IRAN (NLAI), which have been developed by focusing on the core processes and is aligned with its mission and strategy. Of course the comprehensive implementation of the model is a long term schedule at KM section of IT department of NLAI. Design /approach: This paper describes a model which was built to address the strategic needs of NLAI. This is done by reading other articles from previous researches and considering our requirements. Whereas NLAI comprises 3 main deputies and 18 departments, to achieve our objectives, we define a KM model which could be performed in iterative and repetitive manner (somewhat like RUP methodology). Main model is consisted of 5 phases each phase includes of three different aspects. Within each iteration, the tasks are categorized into three aspects. Findings: The main contribution is providing a comprehensive model which leads to discovering the knowledge gaps and duplications. Knowledge resource map, Knowledge asset map, Knowledge application map direct us to perform business process correctly with efficient time and cost. KM directs us to achieve our objectives and initiate Disaster Risk Reduction (DRR). Originality/value: The originality of the paper lies in the lack of research into knowledge management at NLAI. By this research NLAI has KM model which is aligned with its strategic plan and has significant influence on DRR.