Superheroes Need Help too: Understanding Peri- and Post-Traumatic Symptoms amongst Library Staff as Essential Frontline Workers

Abstract

Trauma-informed care for library patrons is a growing movement. However, scant research examines the nature of workplace trauma experienced by library staff as essential frontline workers in today’s complex communities. We share findings to-date from our IMLS funded study “Trauma in the Library: Symptoms of PTSD Among Staff and Methods for Ensuring Trauma-Informed Care.” The project aims: 1) to identify the types of peri- and post-traumatic symptoms experienced by staff in diverse library settings where violence and other trauma has occurred; 2) to identify trauma-informed care tools, policy and procedures that libraries can implement; and 3) create curricula for library students and staff. The methodology comprises an online survey, in-depth interviews and fishbowl sessions based on cognitive behavioural theory and Sense-Making with library staff. With over 1,100 responses to-date, the survey provides benchmark data about the types of trauma staff experience and identifies trends amongst demographics, library factors, and the situations contributing to peri-traumatic and PTSD symptoms--including COVID-19, on staff mental health, burnout, and feelings of safety/support in the workplace.