Virtual Service in Library as a Hub of Information Openness: A Digital Strategy to Combat Misinformation in the AI Era

Abstract

In the contemporary digital era, characterized by the unprecedented proliferation. of information, the pervasive spread of misinformation has emerged as a critical challenge, particularly in contexts such as Indonesia where rapid digital adoption intersects with evolving media consumption behaviors. The National Library of Indonesia, through its virtual services, offers a strategic avenue to enhance news literacy and foster informational transparency. This study aims to examine the perceptions, experiences, and challenges encountered by users and librarians of the National Library of Indonesia’s virtual platform in the context of widespread misinformation. The research is underpinned by an integrative theoretical framework that amalgamates digital literacy, news literacy, and misinformation theories, emphasizing the imperative for users to cultivate robust critical appraisal skills for evaluating news validity. A qualitative research design will be employed to explore, in depth, the perceptions, experiences, and challenges encountered by users of the National Library of Indonesia’s virtual platform in the face of misinformation. Data collection will involve conducting in-depth interviews and performing systematic analysis of policy documents and promotional materials relevant to the library’s digital services. The data will be subjected to thematic analysis using a rigorous coding strategy to extract salient categories from the perspectives of both users and librarians, thereby establishing a robust foundation for formulating an integrated digital strategy. These findings are expected to enhance user engagement and bolster public trust in digital information, ultimately reaffirming the virtual library’s position as a pivotal locus of transparency and digital literacy education in the AI era.