Librarians Under Crisis Call: Supporting Mental Health Challenges Through Policy, Social Media and Resource
| dc.audience | Audience::Public Libraries Section | |
| dc.audience | Audience::Equitable and Accessible Library Services Section | |
| dc.conference.sessionType | Library Service for People with Special Needs with Public Libraries | |
| dc.conference.venue | Cape Town International Convention Centre | |
| dc.contributor.author | Pun, Raymond | |
| dc.date.accessioned | 2025-09-24T08:22:37Z | |
| dc.date.available | 2025-09-24T08:22:37Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | This paper explores a former public librarian’s experience in serving people with mental difficulties and challenges. The paper will share several real life examples and describe how the librarian dealt with each case: from patrons with suicidal tendencies to stalking behaviors. Through new library policies, social media networks and resource promotions, the paper presents how librarians can better serve their communities with similar challenges. | en |
| dc.identifier.citation | Baum, Katrina. Stalking victimization in the United States. DIANE Publishing, 2011. Basile, Kathleen C., et al. "Stalking in the United States: Recent national prevalence estimates." American journal of preventive medicine 31.2 (2006): 172-175. Boylan, Matthew. “When crisis calls: New York Public Library develops a policy on callers who threaten suicide,” American Libraries. August 13, 2010. http://americanlibrariesmagazine.org/2010/08/13/when-crisis-calls/ Kilgannon, Corey. “At your service: information sleuth at the New York Public Library,” The New York Times. January 30, 2015. http://www.nytimes.com/2015/02/01/nyregion/at-your-service-information-sleuth-at-the-new-york-public-library.html Turner, Anne. It comes with the territory: handling problem situations in libraries. McFarland & Co Inc., 2004. | |
| dc.identifier.relatedurl | http://conference.ifla.org/ifla81 | |
| dc.identifier.uri | https://repository.ifla.org/handle/20.500.14598/5612 | |
| dc.language.iso | eng | |
| dc.rights | Attribution 3.0 Unported | |
| dc.rights.accessRights | open access | |
| dc.rights.uri | https://creativecommons.org/licenses/by/3.0/ | |
| dc.subject.keyword | social medial | |
| dc.subject.keyword | public librarianship | |
| dc.subject.keyword | health | |
| dc.subject.keyword | public services | |
| dc.subject.keyword | and virtual reference | |
| dc.title | Librarians Under Crisis Call: Supporting Mental Health Challenges Through Policy, Social Media and Resource | en |
| dc.type | Article | |
| ifla.Unit | Section:Public Libraries Section | |
| ifla.Unit | Section::Equitable and Accessible Library Services Section | |
| ifla.oPubId | https://library.ifla.org/id/eprint/1259/ |
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