Applying agile principles for ICT operations management in libraries

dc.audienceAudience::Information Technology Sectionen_US
dc.audienceAudience::Subject Analysis and Access Sectionen_US
dc.contributor.authorKlapwijk, Wouter
dc.coverage.spatialLocation::South Africaen_US
dc.date.accessioned2022-06-20T19:01:53Z
dc.date.available2022-06-20
dc.date.available2022-06-20T19:01:53Z
dc.date.issued2022-06-20
dc.description.abstractDuring the COVID-19 pandemic, many Information Technology (IT) practices in libraries have changed, some out of pure necessity given the new demands placed on IT resources to deal with the new reality. Most IT practices that needed change benefited from a foundation that was laid well before the pandemic to allow for such change to happen in a brief period. One such change necessary was to have IT operations teams in libraries to work in a physically separate, but organizationally coherent, fashion. To adapt to the change required the implementation of methods and tools that allowed for new forms of autonomy, responsibility, and collaboration amongst IT operations teams. By applying agile principles and methods that were implemented at Stellenbosch University (SU) before the pandemic, the SU Library and Information Service’s Information Technology Services (ITS) operations team could respond to the change in a flexible and responsive way. Working and improving on what was already done, and known, about agile IT practices, the ITS team could adopt agile methods such as Kanban using the Jira project management software within a multi-disciplinary team that is responsible for IT operations management across an eco-system of technologies and service offerings. This allowed the team to take on an agile mindset to work, act and support the SU’s Library and Information Service in being responsive to service delivery and project implementation. This paper outlines specific agile methods and practices adopted by the ITS team, as well as the new agile project management methodology implemented to successfully implement vendor-driven software projects while still working to clear strategy-driven management priorities and reporting structures. More importantly, the paper shows that it is not needed to implement agile practices from scratch, because so many agile principles are already applied without practitioners actively realizing it.en_US
dc.identifier.urihttps://2022.ifla.org/
dc.identifier.urihttps://repository.ifla.org/handle/20.500.14598/1954
dc.language.isoenen_US
dc.publisherInternational Federation of Library Associations and Institutions (IFLA)en_US
dc.relation.ispartofseries87th IFLA World Library and Information Congress (WLIC) / 2022 in Dublin, Ireland;
dc.rights.holderWouter Klapwijken_US
dc.rights.licenseCC BY 4.0en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en_US
dc.subjectSubject::ICT for developmenten_US
dc.subjectSubject::Information technologyen_US
dc.titleApplying agile principles for ICT operations management in librariesen_US
dc.typeArticlesen_US
dc.typeEvents Materialsen_US
ifla.UnitUnits::Section::Information Technology Sectionen_US
ifla.UnitUnits::Section::Subject Analysis and Access Sectionen_US
ifla.oPubId0en_US

Files

Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
065-klapwijk-en.docx
Size:
1.4 MB
Format:
Microsoft Word XML
Description:
Applying agile principles for ICT operations management in libraries