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Title: Strategic Plan Woes: Using the Balanced Scorecard to Move Forward
Authors: Sayed, Ellen N.
Cuddy, Colleen
Keywords: Subject::Strategic planning
Issue Date: 9-Nov-2022
Publisher: International Federation of Library Associations and Institutions (IFLA)
Series/Report no.: 87th IFLA World Library and Information Congress (WLIC) / 2022 in Dublin, Ireland;Poster Sessions
Abstract: Strategic planning is intended to set clear goals for the organization: long term goals that are purposeful, actionable and measurable. But are they achievable? Can the strategic plan be implemented? Traditional approaches to strategic planning can fail to identify structural deficiencies that can hinder operationalizing the strategic plan, thereby failing to achieve identified goals. The result can be a series of unintended consequences of dealing with lack of qualified staff, ineffective workflows, lack of skills, technology, equipment, or funding needed to successfully implementation the plan. This poster will inspire librarians to take a fresh look at their strategic plans enabling them to better deliver the services and resources necessary to library users in the changing landscape of information services. METHODS: This poster introduces the Balanced Scorecard as tool to assess strategic plans and put them into action, regardless of the type of library in which you work or the model you utilize to create your plan. This quadrant approach examines the customer perspective (how our customers view us) as well as our internal perspective, combined with an innovation and learning perspective, and finally a financial perspective (reality check). Striking a balance between the four perspectives is necessary for success. If you are new to strategic planning or just getting started on a new planning process, you will get ideas on how to use the Balanced Scorecard as part of the process. If you are working from an inherited strategic plan, you will learn how to review the plan from a balanced perspective. Case study highlights from two libraries will showcase using the Balanced Scorecard to direct the library's planning team to address specific processes, necessary skills, training, funding, technology, and general infrastructure necessary to successfully achieve identified goals and objectives.
Appears in Collections:World Library and Information Congress (WLIC) Materials

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