Digital transformation in City of Johannesburg Libraries post pandemic: redesigning and repurposing the use of library spaces through hybrid library services

Abstract

Digital transformation of City of Johannesburg Library and Information Services (COJ LIS) in South Africa began more than 7 years ago with the introduction of the eLearning Services division that focused on implementing technology-based programs in libraries and offering services such as access to Free WIFI, Digital literacy programs, access to ICTs (laptops, tablets, e-resources, etc), and the introduction of three new libraries built to focus on effective use of spaces for digital literacy programs, community activities and access to different technologies. These libraries were designed to embrace the fourth industrial revolution and the digital economy demands such as eLearning, understanding emerging technologies, and connecting communities with the global village. The Covid19 pandemic disrupted the digital transformation journey in COJ libraries and presented challenges. This forced COJ libraries to explore the options offered by technology for reading development, lifelong learning, and community development. Africa as a continent has different challenges concerning embracing and learning about new technologies compared to other continents. Libraries in Johannesburg have positioned themselves as community-centered spaces with the intention of not only transforming library buildings and services but also transforming the lives of the Johannesburg. This paper will detail the journey of transforming COJ libraries through the introduction of hybrid library services and modernized buildings. The discussion will focus on four areas, namely: • The use of the newly designed libraries -for digital literacy and the introduction of new technologies to communities • The concept of resource sharing • The introduction of a unique library services website www.cojelearning.org.za where high school learners are encouraged to use mobile devices and digital reading • The introduction of a new integrated library and learning management system.

Keywords: Digital Transformation, digital literacy, hybrid services, eLearning/ Online learning, redesigning libraries