Please use this identifier to cite or link to this item:
https://repository.ifla.org/handle/123456789/956| Title: | Measuring Quality : Performance Measurement in Libraries 2nd revised edition |
| Authors: | IFLA Statistics and Evaluation Section Poll, Roswitha Boekhorst, Peter te Koopman, Sjoerd |
| Keywords: | Subject::Statistics and evaluation Subject::Performance measurement Subject::Performance indicators Subject::Academic and research libraries Subject::Public libraries |
| Issue Date: | 2007 |
| Publisher: | K. G. Saur |
| Series/Report no.: | IFLA Publications Series;Vol. 127. |
| Abstract: | The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years, this new edition widens the perspective to include public libraries and adds indicators for electronic services and cost-effectiveness. It offers a set of 40 such indicators and provides practical help by describing sampling and surveying procedures and by giving examples for each indicator. The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. (Open access since 14 August 2011) |
| URI: | https://repository.ifla.org/handle/123456789/956 |
| ISBN: | 9783598220333 |
| Appears in Collections: | IFLA Publications |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Ifla-publication-series-vol-127-cover.gif | Cover of IFLA Publication Series 127 | 11.65 kB | GIF |  View/Open |
| ifla-publication-series-127.pdf | Cover of IFLA Publication Series 127 | 1.58 MB | Adobe PDF |  View/Open |
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