Please use this identifier to cite or link to this item: https://repository.ifla.org/handle/123456789/956
Title: Measuring Quality : Performance Measurement in Libraries 2nd revised edition
Authors: IFLA Statistics and Evaluation Section
Poll, Roswitha
Boekhorst, Peter te
Koopman, Sjoerd
Keywords: Subject::Statistics and evaluation
Subject::Performance measurement
Subject::Performance indicators
Subject::Academic and research libraries
Subject::Public libraries
Issue Date: 2007
Publisher: K. G. Saur
Series/Report no.: IFLA Publications Series;Vol. 127.
Abstract: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years, this new edition widens the perspective to include public libraries and adds indicators for electronic services and cost-effectiveness. It offers a set of 40 such indicators and provides practical help by describing sampling and surveying procedures and by giving examples for each indicator. The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. (Open access since 14 August 2011)
URI: https://repository.ifla.org/handle/123456789/956
ISBN: 9783598220333
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