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dc.contributor.authorIFLA Statistics and Evaluation Section-
dc.contributor.editorPoll, Roswitha-
dc.contributor.editorBoekhorst, Peter te-
dc.contributor.editorKoopman, Sjoerd-
dc.description.abstractThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years, this new edition widens the perspective to include public libraries and adds indicators for electronic services and cost-effectiveness. It offers a set of 40 such indicators and provides practical help by describing sampling and surveying procedures and by giving examples for each indicator. The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. (Open access since 14 August 2011)en_US
dc.publisherK. G. Sauren_US
dc.relation.ispartofseriesIFLA Publications Series;Vol. 127.-
dc.subjectSubject::Statistics and evaluationen_US
dc.subjectSubject::Performance measurementen_US
dc.subjectSubject::Performance indicatorsen_US
dc.subjectSubject::Academic and research librariesen_US
dc.subjectSubject::Public librariesen_US
dc.titleMeasuring Quality : Performance Measurement in Libraries 2nd revised editionen_US
dc.typeFlagship Publicationsen_US
dc.rights.holderInternational Federation of Library Associations and Institutions (IFLA)en_US
dc.audienceAudience::Statistics and Evaluation Sectionen_US
ifla.UnitUnits::Section::Statistics and Evaluation Sectionen_US
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