Library Services for People with Disabilities in Taiwan’s Public Libraries: Accessibility, Resources, and Institutional Challenges

Abstract

Improving inclusive library services for people with disabilities remains a critical issue for public libraries in Taiwan. Based on a survey of 549 libraries, this study examines staffing, accessible collections, infrastructure, and service barriers to inform inclusive library development. Key Findings 1. Limited institutionalization of disability services Service capacity and planning vary across library levels, particularly in resource-constrained local libraries. 2. Unstable human and financial resources Services rely on volunteers and temporary staff, with limited and non-recurring funding, constraining service continuity and long-term development. 3. Gaps in accessible collections Collections are dominated by audiobooks, with limited media diversity and weak alignment with users’ digital information needs. 4. Inequitable service provision Although diverse service models are emerging, implementation remains uneven due to disparities in planning capacity and resource allocation across libraries. 5. Underdeveloped accessibility infrastructure Accessible websites, dedicated spaces, and assistive technologies remain insufficient for digital reading. 6. Need for professionalization and institutional support Library staff report gaps in professional training and institutional support, highlighting the need for professionalization. . Policy Implications Advancing disability services requires stable staffing structures and dedicated funding. Policies should prioritize expanding accessible collections, investing in accessibility infrastructure, and developing training and cross-library collaboration to reduce service disparities.