Dutch libraries contribute to digital inclusion

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dc.audienceAudience::Government Libraries Sectionen_US
dc.contributor.authorVerhagen, Stephanie
dc.contributor.authorSinke, Kirsten
dc.coverage.spatialLocation::Netherlandsen_US
dc.date.accessioned2023-10-06T18:13:17Z
dc.date.available2023-10-06
dc.date.available2023-10-06T18:13:17Z
dc.date.issued2023-10-06
dc.description.abstractStory: Many people (about 2,5 – 4 milion elderly, young adults, low literate people and newcomers) have questions about DigiD, taxes, benefits, healthcare, housing, work, student finance etc., difficult forms or letters from the local and national government and other partners. To offer them a place where they can go for help, the KB, national library of the Netherlands and all public libraries start working together with governments and other partners and developed the Digital Government Information Point (IDO). Here, people get information and help in libraries or they can learn basic (digital) skills. The service is friendly, free and accessible for everyone, also non-library members. Results: 1.) A Digital Government Information Point in nearly 700 Dutch libraries; 2.) About 100.000 questions are asked; 3.) A network collaboration of national, provincial and local library organizations, governments and public and private partners on social issues; 4.) A national program on staff training (e-learning and communication skills), marketing and monitoring. Impact: People who need help with digital matters can go to a place nearby where there is somebody to help them further on. 88% of the visitors is satisfied with the help they received. (http://www.informatiepuntdigitaleoverheid.nl)en_US
dc.identifier.urihttps://2023.ifla.org/poster-sessions/
dc.identifier.urihttps://repository.ifla.org/handle/20.500.14598/2928
dc.language.isoenen_US
dc.publisherInternational Federation of Library Associations and Institutions (IFLA)en_US
dc.relation.ispartofseries88th IFLA World Library and Information Congress (WLIC), 2023 Rotterdam;Poster Sessions
dc.rights.holderStephanie Verhagenen_US
dc.rights.holderKirsten Sinkeen_US
dc.rights.licenseCC BY 4.0en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en_US
dc.subjectSubject::Digital skillsen_US
dc.subjectSubject::Electronic governmenten_US
dc.subjectSubject::Digital inclusionen_US
dc.titleDutch libraries contribute to digital inclusionen_US
dc.typeFlagship Publicationsen_US
dc.typePostersen_US
ifla.oPubId0en_US

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