Better User Engagement: Connecting Users Through a Hybrid Library Approach

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dc.audienceAudience::Public Libraries Sectionen_US
dc.contributor.authorPham, Van
dc.contributor.authorThach, Tam
dc.coverage.spatialLocation::Viet Namen_US
dc.date.accessioned2022-11-14T12:54:25Z
dc.date.available2022-11-14
dc.date.available2022-11-14T12:54:25Z
dc.date.issued2022-11-14
dc.description.abstractThe library has a fundamental role in providing opportunities for quality learning and literacy enrichment that helps shape and develop unique ideas and perspectives. During these challenging times, our library has stayed engaged and relevant by delivering more services and activities directly to the homes of our users. Users have gotten accustomed to staying at home and having everything delivered to their “door”—so we adjusted accordingly, and the response has been exceptionally positive. Because of our proactive approach, our users now rely on our effective and reliable resources and have a much fuller appreciation of who we are and what we can do for them. We have turned a challenging time into an excellent opportunity for our users to discover that the library is always there for them, both online and offline, whenever they need us. We have used this opportunity to communicate with our users through various channels to help them stay connected and inspired, which also inspired us. Our users now utilize our services more than ever because we are always there for them and we promote the ideal learning environment for all users, all the time. We have reached out to our users through free book deliveries, we have collaborated with more student groups to promote and deepen our relationship with the community we serve. Our move to a hybrid library model was successful because all participants can enjoy their personal learning journey as much as we enjoy their interaction with us.en_US
dc.identifier.urihttps://2022.ifla.org/
dc.identifier.urihttps://repository.ifla.org/handle/20.500.14598/2290
dc.language.isoenen_US
dc.publisherInternational Federation of Library Associations and Institutions (IFLA)en_US
dc.relation.ispartofseries87th IFLA World Library and Information Congress (WLIC) / 2022 in Dublin, Ireland;Poster Sessions
dc.rights.holderVan Phamen_US
dc.rights.holderTam Thachen_US
dc.rights.licenseCC BY 4.0en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en_US
dc.subjectSubject::Library usersen_US
dc.subjectSubject::User experienceen_US
dc.subjectSubject::Community needs assessmenten_US
dc.titleBetter User Engagement: Connecting Users Through a Hybrid Library Approachen_US
dc.typeEvents Materialsen_US
dc.typePostersen_US
ifla.oPubId0en_US

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Poster: Better User Engagement: Connecting Users Through a Hybrid Library Approach
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