“Kanvassing” change in the academic library: A prototype application for capturing and enhancing organizational knowledge

Abstract

The more academic libraries become alternative learning centers and co-working spaces, the more librarians appreciate the significance of capturing intellectual capital fueled by student-generated data during interaction with library services. Many ILS vendors have already developed mobile solutions enabling information capture on patron workflows. Taking into consideration that these applications fail to fully capture patron engagement data, we embarked on community-driven design and pilot-testing of the CLIC Library App that aims to enhance academic library organizational capital, support librarian knowledge leadership role, strengthen user loyalty and add value to both data and personalized service provision. Through the poster’s static and interactive visualizations, visitors can learn more about CLIC Library App’s scope, aims and major functionalities, including real-time data collection, service evaluation and feedback, networking, self-scaffolding and reflection on a wide variety of library-based activities. They can also get baseline information on the community’s reaction to the proposed application serving as a reference for the improvement of library use data collection practices. Feedback from the lab-based pilot trials conducted in December 2018 with the participation of students at the Department of Archival, Library and Information Studies of the University of West Attica, Greece, marking a positive impact of our value proposition on their appreciation of technology-driven interventions supporting library’s dynamic role in the educational context, holds great promise for library shared analytics future outcomes.