UDIS as a smart champion for information services

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dc.audienceAudience::Academic and Research Libraries Sectionen_US
dc.contributor.authorMncube, Siphamandla
dc.contributor.authorMahlatji, Matlala Rachel
dc.coverage.spatialLocation::South Africaen_US
dc.date.accessioned2023-10-30T10:26:34Z
dc.date.available2023-10-30
dc.date.available2023-10-30T10:26:34Z
dc.date.issued2023-10-30
dc.description.abstractUDIS (University Department of Information Science) is an artificial robot developed by academics in the Department of Information Science (DIS). This robot provides information services to students, academics, and any other information seekers especially the services offered by the Department of Information Science at the University of South Africa (Unisa). Unisa is a comprehensive open distance e-learning (CODeL) university that accommodates more than 400 000 thousand students. This is an online university there is no physical interaction between the academics and students. The DIS is one of the biggest library schools in the country which enroll many students. Academics turn to spend a lot of time responding to students’ queries sent via emails and in learning management systems and that reduces tuition time. This development was informed by the expert system and artificial intelligence model which entails four components: non-expert users (students); user interface; rules engine; knowledge-based; and knowledge from experts (academics). This enabled academics to design the system that entailed the most relevant answers related to the DIS offerings, administration, registration, tuition, research, and many more. Centralised information has a great potential to enhance collaboration and open access for Library and Information Science schools. Keywords: University Department of Information Science, Unisa, Information seekers, students, academicsen_US
dc.identifier.urihttps://2023.ifla.org/poster-sessions/
dc.identifier.urihttps://repository.ifla.org/handle/20.500.14598/3028
dc.language.isoenen_US
dc.publisherInternational Federation of Library Associations and Institutions (IFLA)en_US
dc.relation.ispartofseries88th IFLA World Library and Information Congress (WLIC), 2023 Rotterdam;Poster Sessions
dc.rights.holderSiphamandla Mncubeen_US
dc.rights.holderMatlala Rachel Mahlatjien_US
dc.rights.licenseCC BY 4.0en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/en_US
dc.subjectSubject::Information scienceen_US
dc.subjectSubject::Information seeking behaviouren_US
dc.subjectSubject::Academic and research librariesen_US
dc.titleUDIS as a smart champion for information servicesen_US
dc.typeEvents Materialsen_US
dc.typePostersen_US
ifla.oPubId0en_US

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