Integrated Self-Pickup Service at the National Library of Public Information (NLPI) in Taiwan: A Resilient Infrastructure
| dc.audience | Audience::Information Technology Section | en_US |
| dc.contributor.author | Li, Yang-Ching | |
| dc.contributor.author | Tsai, Chia-Hsun | |
| dc.coverage.spatial | Location::China | en_US |
| dc.date.accessioned | 2023-10-02T10:39:07Z | |
| dc.date.available | 2023-10-02 | |
| dc.date.available | 2023-10-02T10:39:07Z | |
| dc.date.issued | 2023-10-02 | |
| dc.description.abstract | Every day, more than 1,000 reserved books are held at the National Library of Public Information (NLPI). To efficiently manage these books and provide users with a flexible, convenient, and contactless self-pickup service, we have integrated our library automation system using RFID tags, IoT technology, and mobile checkout technology, creating an integrated reserved book self-pickup service, located at the first floor of our main library, called the Reserved Books Self-Pickup Area (RBSP Area). The RBSP Area is approximately 20 square meters and equipped with a library security gate, eight RFID bookshelves, 40 self-pickup lockers, an inquiry kiosk, and two self-checkout machines. Only users who have reserved books shelved in the RBSP Area can enter and check out books using a physical library card or the iLib Guider app on their personal smartphone. The integrated reserved book self-pickup service at NLPI not only eases the workload of staff but also provides a contactless service model. During the COVID-19 pandemic from 2020 to 2022, reservation requests increased over 50%. Users have expressed high satisfaction with the service, giving a Likert scale score of more than 4.6. The integrated reserved book self-pickup service at NLPI is becoming a sustainable and developing service. | en_US |
| dc.identifier.uri | https://2023.ifla.org/poster-sessions/ | |
| dc.identifier.uri | https://repository.ifla.org/handle/20.500.14598/2851 | |
| dc.language.iso | en | en_US |
| dc.publisher | International Federation of Library Associations and Institutions (IFLA) | en_US |
| dc.relation.ispartofseries | 88th IFLA World Library and Information Congress (WLIC), 2023 Rotterdam;Poster Sessions | |
| dc.rights.holder | Yang-Ching Li | en_US |
| dc.rights.holder | Chia-Hsun Tsai | en_US |
| dc.rights.license | CC BY 4.0 | en_US |
| dc.rights.uri | https://creativecommons.org/licenses/by/4.0/ | en_US |
| dc.subject | Subject::Automation | en_US |
| dc.subject | Subject::Libraries | en_US |
| dc.subject | Subject::Technology | en_US |
| dc.subject | Subject::Digital library services | en_US |
| dc.title | Integrated Self-Pickup Service at the National Library of Public Information (NLPI) in Taiwan: A Resilient Infrastructure | en_US |
| dc.type | Events Materials | en_US |
| dc.type | Posters | en_US |
| ifla.Unit | Units::Section::Information Technology Section | en_US |
| ifla.oPubId | 0 | en_US |
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