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Title: Integrated Self-Pickup Service at the National Library of Public Information (NLPI) in Taiwan: A Resilient Infrastructure
Authors: Li, Yang-Ching
Tsai, Chia-Hsun
Keywords: Subject::Automation
Subject::Digital library services
Issue Date: 2-Oct-2023
Publisher: International Federation of Library Associations and Institutions (IFLA)
Series/Report no.: 88th IFLA World Library and Information Congress (WLIC), 2023 Rotterdam;Poster Sessions
Abstract: Every day, more than 1,000 reserved books are held at the National Library of Public Information (NLPI). To efficiently manage these books and provide users with a flexible, convenient, and contactless self-pickup service, we have integrated our library automation system using RFID tags, IoT technology, and mobile checkout technology, creating an integrated reserved book self-pickup service, located at the first floor of our main library, called the Reserved Books Self-Pickup Area (RBSP Area). The RBSP Area is approximately 20 square meters and equipped with a library security gate, eight RFID bookshelves, 40 self-pickup lockers, an inquiry kiosk, and two self-checkout machines. Only users who have reserved books shelved in the RBSP Area can enter and check out books using a physical library card or the iLib Guider app on their personal smartphone. The integrated reserved book self-pickup service at NLPI not only eases the workload of staff but also provides a contactless service model. During the COVID-19 pandemic from 2020 to 2022, reservation requests increased over 50%. Users have expressed high satisfaction with the service, giving a Likert scale score of more than 4.6. The integrated reserved book self-pickup service at NLPI is becoming a sustainable and developing service.
Appears in Collections:World Library and Information Congress (WLIC) Materials

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